626 Night Market: 2012 v. 2013

At the Monterey Park Chinese New Year Festival in January of 2012, Ready Artwork was approached to participate in the first ever 626 Night Market. Excitedly, we agreed and had a booth present at the event. The 626 Night Market was a grand success, so much that it was planned to run on 3 different weekends for this summer. The first installment happened this past weekend on June 8 & 9; Ready Artwork participated again and had a great experience! 

Ready Artwork Website Design at 626 Night Market

While it seemed like the crowd was larger last year, we are of the opinion that this year’s 626 Night Market was simply managed better. So many aspects made this event flow seamlessly: the map layout was more navigable, the parking was easier, the entertainment program was great. Particularly, their presence on social media made it easy for vendors and attendees alike to instantly access answers to their questions.  We’d like to congratulate the 626 team on improving upon last year and providing this unique, fun-filled experience for so many to enjoy! 

Please join us at the 626 Night Market on July 6 & 7, August 3 & 4, Sat 4pm–1am, Sun 4pm–11pm. Free Parking. Admission $2 (4-6pm), $3 (after 6pm). 

5 Sites to Bookmark for Business Owners

“An entrepreneur creates something where there was nothing.” – Amy C. Cosper

Bookmarks for Business Owners by Ready ArtworkTo be a successful business owner, it’s important to read. It’s simple and easy – but do you read enough? This edition of Quick Tips points you in the direction of some essential resources you need to bookmark on your browser, right now. Remember, knowledge is power! If you have gaps to fill, questions to ask, or points of reference to consider – acquire the proper knowledge to keep yourself and your business prosperous. 

U.S. Small Business Administration - The SBA is probably the most important resource available to small businesses. From applying for a business license to financing information, this site provides checklists to make sure you stay legit. 

Harvard Business Review - Geek out on management techniques and innovative ideas from the country’s brightest. If you’re feeling particularly ambitious, subscribe to their excellent podcast

Linkedin - The social network for professionals. While admittedly awkward at times, it can be highly valuable if used correctly. Start a profile to establish your credibility, generate leads, and gain insights from others. 

Inc. - This magazine compiles a list of the fastest growing companies by revenue. Look at the leaders in your industry and see what they’re doing! Also, follow their blog.

HubSpot - AKA the champions of post-modern marketing and new media. HubSpot’s engaging blog will keep you current with news, case studies, and innovative ways to promote your business. 

Come Work For Us!

Hey there recent graduates, students on break, and/or prospective developers in the 626 – San Gabriel Valley! How’s it going?

It’s summer, it’s hot, and you’re looking to showcase or improve your development skills. What do you do? Well come on over and checkout our studio! We’re always looking for motivated interns or developers that love to problem solve. 

We are a San Gabriel Valley Design, Development, & Marketing company. Checkout our about us page for more information. But here is the quick info on us: we design, market, and build websites here in San Gabriel, California. Located next to not one, but TWO sandwich shops and a Tea Bar! We have a small team and work mainly with local small businesses to help them grow their presence on the web. If that already sounds like fun to you, go ahead and skip to the end, and click on the application link! I’ll wait. 

If you’re still here, let’s continue.

We have an open office setup here. No cubicles or walled off islands, just tables and chairs next to real people. You will not be alone, trapped with no communication or sunlight. You will be talked to and you will be heard. People will pass snacks to you, and you will eat it. But not just in any hot air studio, you will eat it in our Fully Air Conditioned Studio!

Standard issued equipment is: Mac OS X computer, Apple Wireless Keyboard and Mouse, Google Powered Emails, your own table, and choice of chairs. If that doesn’t work out for you, BYOD or Bring Your Own Device, but you maintain it. I brought my dasKeyboard, because real programmers use clicky keyboards. You will have access to our Debian Powered Linux Server for hosting your code and staging your local changes. 

Stuff you will be knowledgable in:  PHP, WordPress, Magento, javascript, jQuery, HTML, CSS3, Apache 2, mySQL, git, communication and writing. Insert more as you find necessary. We are small and open to rapid change. New development items will always be incorporated into our toolbox.

Being small, we have lots of events and get togethers without all the hassle of scheduling conflicts and missed connections. Here’s a few pictures of latest journeys together: 

Enough thinking, and start applying!

Developer Application Link Click Here.

How social media affects customer service

There will be an increase of 10% for customer service request on social media platforms

Social media has become an integral tool used by many business owners to assist and provide customer service to their clients. Generally the rule of thumb for exceptional customer service is not how fast a business can respond to a customer, but how well. This is where social media comes in; according to the Aberdeen Group, social media itself will grow by 37% and will take over as the main source of communications versus the classic call centers we are all too familiar with.

As consumers, many of us have grown accustomed to relying on social media platforms to help us with making purchasing decisions, where to dine, and other daily activities — and because of social media’s reach, one negative Yelp review can potentially become harmful. Businesses can lose customers just because of one reviewer’s comments!

In order to combat bad reviews, businesses can utilize online platforms to communicate with their clients in realtime and put out necessary fires in order to create a strong fan base based on their customer service and responses.

2013 Forecast of social media growth

There will be an increase of 10% for customer service request on social media platforms


Social Media platform usage chart

Social Media is maturing into a necessary tool for customer service


Block Chart on which social media platform is used for customer service

Social tools used for customer support

Sometimes there is no satisfying that particular customer but by reaching out the majority of the time, most reviewers will either remove or bump up the rating of their review.  With a new battleground for customer service being played out on social media and a bit of understanding and patience; businesses can create a great reputation for customer service, retain and attract new clients!


All Data was sourced from Aberdeen.com


About Ready Artwork

Ready Artwork is a website design, graphic design, and marketing studio based in San Gabriel, California. Our goal is to provide cost and time efficient solutions to new start-ups and small businesses. ReadyArtwork creates informative web site designs, online catalogs and shopping cart e-commerce websites in English, Chinese, Korean or Spanish. We also work with small businesses on their Facebook Marketing, (SMM) Social Media Marketing, (SEO) Search Engine Optimization, Web Maintenance, and Logo Design.

Ready Artwork is Bilingual; we speak: English, Mandarin, Cantonese and Spanish. 

3 Pre-Requisites to Social Media Success

 Facebook/Twitter Icons

 

Social Media can be an incredibly effective tool for your business’ marketing and branding. Are you looking to refocus your online presence? Good on you! Your willingness to adapt to a new era is the first step in putting your business on the path of growth. But before you jump onto Facebook or Twitter, STOP! Read the following pre-requisites any business needs to fully reap the benefits of Social Media Marketing: 

A relevant product/service – Whatever you’re selling should serve a purpose in your customer’s life; more importantly, it should be relevant. In an increasingly dynamic market, it is important to ask yourself: Is my product a “must have”? Who is my customer and what are their preferences? Is my brand visible? The answers to these questions can provide a starting point in measuring your business’ relevancy. Additionally, it can give you insight on whether there is a need to optimize your marketing strategy, your product, or both. 

Measure Customer Response Through Yelp

Top-notch customer service – Keep in mind that your customers have easy access to information about your company and sharing the customer experience online has become common for many. Hence, superior customer service should be a central and consistent aspect of your business. Ensure that all of your employees are knowledgeable, amiable and work urgently without compromising the quality of service. If you haven’t already, familiarize yourself with Yelp, an online local business directory that doubles as a social network. With more than 100 million users, it’s necessary that your business have a presence there – for both branding purposes and to measure your business against customer reviews. 

Shared values – People will want to do business with you if they like who you are and what you stand for. In order to strengthen the relationship between your brand and your customer, you need to send them a message other than “buy my product.” Engage in community service causes that appeal to you – volunteer as a company, be an event sponsor or educate about an issue; then share your efforts online. Adding an additional dynamic to your brand may be the reason why someone chooses your product over your competitor. If your goal is to drive sales, remember: altruism is good for business. 

  

Ready Artwork leaves fingerprints all over San Gabriel

This past month, Ready Artwork contributed to a piece of San Gabriel history by having their work displayed throughout various events during the Centennial Celebration.

The city commissioned Ready Artwork for the project of logo creation and identity design for the Centennial celebration back in September of 2011. Our graphic design department developed a logo and brand identity by using architectural elements of the San Gabriel Mission Playhouse. The contemporary image features a stylish, reverse-print rendition of the Mission Playhouse façade. A pair of the Mission District’s iconic palm trees also stand out against a backdrop that spells out “100,” marking the hundredth anniversary of the City’s incorporation on April 24, 1913.  The logo was prominently displayed during the celebrations, being featured on all promotional materials including the Los Angeles Times story commemorating the City’s anniversary. 

Ready Artwork at Mission Play 2013

Our creation of the Centennial branding encouraged the Mission Playhouse to subsequently reach out to us for help with marketing their reimagination of the Mission Play.  Since their program did not have any commercial advertising, Ready Artwork volunteered to create their promotional poster, souvenir program, and advertise the Mission Play via various social media platforms. These efforts greatly contributed to the success of the show and as a result, Ready Artwork was named sustaining sponsor of The Mission Play. As a special thank you, the Playhouse gave our team complimentary tickets to the Mission Play during the Centennial Celebration. It was certainly a memorable night and point of pride for the entire Ready Artwork team. 

3 Quick Tips To Optimize Instagram for Your Business

Optimize Instagram For Your Small Business

If you haven’t already established an Instagram account for your business – it is highly suggested. Instagram, a photo-sharing app that is also now accessible online, provides a new dynamic to connecting with your customers. Before learning how to optimize your Instagram profile for your small business, take a look at these impressive statistics: 

100 million Monthly Active Users
40 million Photos Per Day
8500 Likes Per Second
1000 Comments Per Second

These numbers truly reflect why Instagram should be thrown into your social media rotation!

1. Connect your Instagram account to your Facebook, Twitter, and website. If possible, keep your username consistent among your platforms. This allows for your photos to reach more of your followers.  

2. Capture the moment. People want to see the behind-the-scenes of your business. Take photos of your staff, products, and anything that reflects your company culture.

3. 3 Words: filters, hashtags, & tagging. Use them! Filters can enhance the look and feel of any bland photo. Use the (#) symbol to categorize your photos, use these popular hashtags to get started: #instagood, #photooftheday, #instadaily, #igdaily, #webstagram. Finally, tag your location with the geo-tag feature and tag relevant users using the (@) symbol. 

The Better Approach to RWD: Mobile First Design

With constant releases of new smartphones, mobile browsing has become a daily activity for most people. It is important for web designers and developers to create websites using responsive web design so that everyone can enjoy a pleasant web browsing experience across different devices. If you want to learn more about the general concept of responsive web design, please check out these detailed articles here and here!

In order to know why mobile first design is the better approach to responsive web design, we need to know the different approaches to building a responsive website. People may choose to start big by building a desktop version of the website first and then work their way to mobile version or they can choose to start small and build a mobile version of the website first. The two common approaches to responsive web design are Desktop First Design and Mobile First Design.

Desktop First Design
With Desktop First Design, designers and developers begin by creating a desktop version of the website. The desktop version usually contains the most functions and content, since desktops have faster processors and larger screens than tablets and smartphones. When considering slower and smaller devices (tablets and smartphones), designers and developers will remove functions and content in order to scale down to the available resources within each device.

The advantage to this approach is that it usually results in faster development time. Since the beginning of the web era, designers and developers have been used to developing websites that are meant for desktops. All they have to do now is trim down their original website while keeping a pleasant browsing experience so that it fits better on smaller devices. This graceful degradation approach makes a lot of sense, right?
Although it makes a lot of sense, Desktop First Design does come with some critical disadvantages. If people initially visit the desktop version of a website, the tablet and mobile version of that same website will appear as a major downgrade to them. Functions and content that they can find on the desktop version may not be found on other versions because they have been removed. The website is also prone to accidental removal of vital features and content. A classic example would be content that displays upon hover over an element on a web page on a desktop browser.

If we simply scale down the size of the element without modifying the implementation on the mobile version, content is lost because there is no such thing as “hover” on most mobile devices. Even if people catch this error during their development process, developers will have to ask designers to redesign the webpage in order to make the content fit somewhere on the mobile version. I won’t even go into detail about finding alternative plugins and extensions that are actually not “mobile friendly,” malfunctioning in mobile devices! In the end, the whole process can become a total mess.

Mobile First Design
For Mobile First Design, designers and developers begin by creating a mobile version of the website. Since smartphones are usually more limited than tablets and desktops in terms of resources, like screen size and speed, designers and developers will progressively enhance the website as they move to bigger devices (mobile->tablet->desktop).

This progressive enhancement approach is different than the traditional approach that most designers and developers are accustomed to. This approach demands a higher learning curve and is often slower to develop than Desktop First Design. However, the advantages of Mobile First design definitely outweigh the disadvantages.
Data speed and screen size are limited on smartphone devices in comparison to desktops. Furthermore, people that browse the web on their smartphones are either looking for urgent information or they have some time to kill and just want a few distractions. In light of a device’s limitations and conditions, designing a mobile version first forces us to focus on the most vital parts of website.

Mobile First Design also allows us to discover new capabilities for mobile web. We have already discussed mobile limitations, however, there are some features that are exclusive to smartphones and tablets. By starting on mobile first, designers and developers are focused on delivering the best browsing experience for an array of devices instead of just constantly degrading from the best version of a website. Other mobile exclusive features, such as GPS, allow a website to know exactly where a user is located.

The check-in function on the mobile version of the Facebook website makes good use of the location tracking feature on smartphones. Built-in camera and microphone on mobile devices can also be used in different ways for users to provide information to a website. Finally, capabilities such as touch input and accelerometer are useful in making mobile web browsing fun and unique.

Responsive Web Design is without a doubt the biggest web design trend right now and will continue to be so in the future. There are two approaches to developing responsive websites, Ready Artwork uses Mobile First Design because we care about quality. Even if it takes a bit longer, it is important that we do things right. Contact us today if you want a responsive website for your business!

How Much Is Too Much Content?

Creating content can be the most challenging part of building your website. Having too much content can overwhelm viewers, whereas having too little content can be boring. But how much is too much? Of course you would want to inform readers about your business, but if content happens to be three pages long, is the information load too excessive? According to Attention Deficit Hyperactivity Disorder Online Environment, people only read 28% of the text on a web page. If your users have to scroll more than once to read your content then you will lose the reader’s attention. For most websites, information is key, so it is also important to make sure your information is getting the viewers’ attention. Here are some simple ways to make sure your content does not cause your viewers to bounce.

1. Keep it simple and get to the point

According to Gerry McGovern, Keynote for Together London, most websites need to get rid of 90% of their content. Keeping your content simple and straight to the point allows your webpage look less like an encyclopedia. Adding simple callouts or making certain text in different colors or sizes will allow your webpage to look less cluttered and more spacious.

 

2. A picture is worth a thousand words

Including pictures in your webpage allows users to understand what your website and business is about. If you have a lot of content, using pictures can help break up the block of content and allow some breathing room. Having very little content can also be a good thing if you have images to support it. An example would be the images below. On the bottom left, is a webpage with a lot of content that includes images to prevent clutter, and on the bottom right, is one less content that includes professionally shot images to help balance the empty space.

 

3. Explain it

Most websites have encyclopedia-like content that turns readers away if it is too difficult to understand. Your content should be straight to the point, and as Denzel Washington says “Now, explain it to me like I’m a four-year-old.” If a four year old does not get it, your customers will not either.

 4. Link It

It is common for websites, such as ones related to healthcare, to be filled with a lot of content that can overwhelm readers. Creating links can shorten your content, because if customers want to know more, they can click on interlinks that will lead to other pages with more information. Besides interlinks, anchor text allows you to click on a topic and automatically scroll to your answer in the same page. This helps create minimum content in the first fold of the website.

 

Determining how much is too much content can be a pain, but using simple and creative ways to make it visually pleasing can bring more traffic to your website and sales! Ready Artwork tailors your content visually so that the message gets through to your customers in the most effective way possible. Give us a call for more information at 626-400-4511.

The Importance of Email Marketing

Remember the days when we used to send emails to our family and friends, instead of relying on instant messaging or Facebook communication?  Well guess what?  Despite the advancements in methods of communication, emails are still as popular as always! According to the Radicati Group Inc., www.radicati.com, a company that specializes in “providing quantitative and qualitative research on email, security, instant messaging [...] and more,” an approximated 294 billion emails are sent each day, which means around 2.8 million emails are sent per second.  Emailing is not only a great way of communicating with co-workers and businesses during working hours, it is also an impactful tool used in marketing. 

2.8 Million Emails Are Sent Every Second

Welcome to Email Marketing 101.  Something that many individuals don’t always recognize is that email marketing is extremely useful in the marketing arena.  In terms of both quantity and quality, email marketing is an effective tool if a business wants to keep their audience.  Let’s talk about quantity.  Statistics show that emails have nearly three times as many user accounts as those of Facebook and Twitter combined.  Whether the account belongs to a high school student who needs to exchange project ideas with a classmate, a CEO of a company who needs to communicate with employees or a grandfather who is keeping in touch with their grandchildren, owning an email account seems suitable for individuals of all ages and useful in all circumstances.  It is a universal tool that everyone will use whether at work or at home; therefore, email reaches a larger audience than most communication platforms.  In terms of quality, email marketing techniques are more personal than those of public platforms.  If a company sends electronic newsletters that are filled with company updates, coupons, and promotions to those on their customer email list, their recipients will most likely be interested in their newsletter and become more loyal and attached to that company.  A well-executed email marketing campaign will prep subscribers to start expecting future emails.  Email marketing is a great way to make subscribers feel more exclusive because a limited number of people will receive the business’ emails. Email marketing is a great tool for any business! 

Though methods of communication have advanced, emails have not lost their importance.  Billions of emails are distributed each day by individuals of all ages and both genders.  Email marketing is a useful marketing channel, a great way to grow any business’s relationship with customers as well as being an impactful tool for driving new customers sales.  Let Ready Artwork help your business with email marketing to help you create a more personal experience with your present and future customers!  Call us at 626.400.4511, and we’ll be ready to assist you!