How Pharmacies Can Scale Through Accreditation, Efficiency, and AI With Mei Tang

Mei Tang is the Founder and CEO of Two Trees Consulting, a firm that helps pharmacies, medical groups, and other healthcare organizations achieve accreditation, improve operations, and grow sustainably. Before founding her company, she led operations and pharmacy strategy roles at Fortune 500 companies and specialty pharmacy firms. Her expertise spans accreditation, compliance, and business development, with a focus on building scalable systems that support long-term growth. Through her work, she equips healthcare organizations with the tools to streamline processes, strengthen compliance, and achieve measurable success.

Here’s a glimpse of what you’ll learn:

• [03:33] Why Mei Tang named her company Two Trees Consulting, and the meaning behind it
• [05:26] What inspired Mei to leave corporate life and start her consulting firm
• [07:30] How the pharmacy accreditation process works and the steps involved
• [14:21] The biggest compliance hurdles pharmacies face and how documentation solves them
• [16:50] How Two Trees Consulting streamlines operations to reduce turnaround time and improve efficiency
• [22:46] The leadership principles Mei follows to build trust and accountability inside large teams
• [27:57] Mei talks about her passion for women’s health, longevity, and finding a balance between work and life

In this episode…

Scaling a pharmacy today requires more than filling prescriptions. From compliance demands to operational inefficiencies, many pharmacies struggle to grow while maintaining quality patient care. How can they streamline processes, stay compliant, and prepare for the future of healthcare?

According to Mei Tang, a seasoned pharmacy leader with deep expertise across retail, specialty, infusion, and managed care, the key lies in accreditation and efficiency as the foundation for sustainable growth. She highlights how accreditation not only proves competency but also opens access to payer networks and limited distribution drugs. By combining streamlined processes with the innovative use of technology, pharmacies can shorten turnaround times, improve patient safety, and create a scalable framework for expansion. Mei also emphasizes embracing AI tools and new models like ambulatory infusion centers as pivotal to staying competitive in this rapidly evolving industry.

In this episode of RAW Spotlight, Victor Huynh sits down with Mei Tang, Founder and CEO of Two Trees Consulting, to talk about how pharmacies can scale through accreditation, efficiency, and AI. They discuss the biggest compliance hurdles pharmacies face, how to streamline operations to reduce turnaround time, and the role of accreditation in unlocking growth. Mei also shares her leadership principles and passion for women’s health and longevity.

Resources mentioned in this episode:

• Victor Huynh on LinkedIn
• Emily Au on LinkedIn
• Ready Artwork
• Mei Tang on LinkedIn
• Two Trees Consulting
• “Transforming Numbers Into Business Narratives With Hoss Alamir” on RAW Spotlight
• “Why Thousands Overpay in Taxes and How To Fix It With Martin Gamez” on RAW Spotlight
• “The Big Reveal: Ready Artwork’s 7-Step Proven Website Blueprint” on RAW Spotlight
• Vistage
• When: The Scientific Secrets of Perfect Timing by Daniel H. Pink
• ChatGPT
• Pronounce
• Alain Othenin-Girard on LinkedIn
• Glen Perry on LinkedIn

Quotable Moments

• “Never say no to anything. Always give yourself the opportunity to do something that you have never done.”
• “If it’s not documented, it didn’t happen even though you educated the patient.”
• “Leadership to me is not only walking the talk and being able to lead by example.”
• “Be open to any opportunities that come your way, and sometimes you just have to dig deeper.”
• “AI will never replace the interpersonal relationship and the conversation.”

Action Steps

1. Strengthen pharmacy documentation processes: Clear and consistent records ensure compliance, safeguard patients, and support successful accreditation outcomes.
2. Streamline operational workflows: Reducing redundancies in eligibility checks and authorizations improves turnaround times and enhances patient satisfaction.
3. Embrace emerging technologies like AI: Leveraging automation tools can boost efficiency, cut costs, and free staff for higher-value clinical work.
4. Invest in leadership development: Building accountable, empathetic leaders fosters trust, empowers teams, and drives long-term organizational growth.
5. Prioritize work-life balance initiatives: Encouraging self-care and personal wellness sustains energy, reduces burnout, and strengthens professional performance.

Sponsor for this episode…

This episode is brought to you by Ready Artwork, where we deliver uniquely tailored B2B digital marketing services to facilitate the long-term growth of your business.

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